Commonly asked questions:

What time will my order be delivered?

Your order will be delivered by 12:00pm on the delivery date requested. We are unable to take a delivery time request as this is a multi drop service.

What areas do you deliver to?

We deliver across South Essex covering:

Chelmsford & Brentwood areas
Chelmsford, Ingatestone, Stock, Margaretting, Billericay, and Brentwood.

Romford & Thurrock areas – Romford,
Hornchurch, Upminster, Grays, Chafford Hundred, Tilbury, Purfleet, South
Ockendon, and surrounding areas.

South Essex & Southend areas
Southend-on-Sea, Westcliff, Leigh-on-Sea, Shoeburyness, Thorpe Bay, Rochford,
Hockley, Rayleigh, Hadleigh, Benfleet, Canvey Island, Basildon, Wickford,
Laindon, Pitsea, Stanford-le-Hope, and Corringham.

CM:

CM1, CM2, CM3, CM4,
CM11, CM12, CM13, CM14, CM15

 RM:

RM1, RM2, RM3, RM5,
RM6, RM7, RM11, RM12, RM13, RM14, RM15, RM16, RM17, RM18, RM19, RM20

 SS:

SS0, SS1, SS2, SS3,
SS4, SS5, SS6, SS7, SS8, SS9, SS11, SS12, SS13, SS14, SS15, SS16, SS17



How do I manage dietary requirements for my order?

Vegetarian and vegan dishes are highlighted on our menu. Products with (V) = vegetarian and products with (VE) = vegan. For allergies and intolerances please open the product tab to see which of the 14 listed allergens are present. We are not able to customise any products on our menu, therefore you must ensure that any product that you order is suitable for your groups dietary needs. We take allergen management very seriously; however, all food is prepared in a kitchen that handles all 14 major allergens, and we cannot guarantee that any item is completely free from traces of allergens.

How do I make payment?

You will be sent an invoice from us to which you are able to make payment directly from the document. Invoices are sent once the cut off for your delivery date has gone.

When is the nearest delivery day?

Our order, edit & cancellation deadlines are as follows:

* Order Monday by 12pm for Wednesday delivery.

* Order Tuesday by 12pm for Thursday delivery.

* Order Wednesday by 12pm for Friday delivery.

* Order Thursday by 12pm for Monday delivery.

* Order Friday by 12pm for Tuesday delivery.

You will not be able to select a date on our calendar if the deadline time has gone or we are closed. Please contact us via our contact form if you require an order where the deadline time has gone. We will always try to help where we can!

How far in advance can I place an order?

You can place an order up to 90 days in advance. You are able to edit or cancel your order so long as you are within the deadline (see when is my nearest delivery day for specific deadlines). You can easily make these changes from your order confirmation or from your order history in the customer dashboard.